RETURNS
We want you to be confident in your WRN purchase. If something isn't right, eligible items may be returned within 14 days of delivery.
RETURN ELIGIBILITY
To be eligible for a return, your item must be:
• Unworn and unused
• Unwashed
• In its original condition
• Free from marks, odors, damage or alterations
• Returned with any original tags or packaging included with the item
A return request must be submitted within 14 days of delivery.
HOW TO START A RETURN
Contact WRN within 14 days of receiving your order and include your order number and the item you would like to return.
Please wait for return instructions before sending your item. Returns sent without prior authorization may not be accepted.
RETURN SHIPPING
Unless the item arrived defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service when returning an item. WRN is not responsible for return packages lost in transit.
REFUNDS
Once your return is received and inspected, we will notify you of the status of your refund.
If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund.
Items that do not meet the return conditions above may be declined.
DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives.
If you receive an item that is defective, damaged, or different from what you ordered, contact WRN as soon as possible with your order number and clear photos of the issue so we can review it and make it right.
EXCHANGES
We do not currently offer direct exchanges. If you need a different size or item, please contact us regarding a return and place a new order for the preferred item.
FINAL SALE
Items specifically marked Final Sale at the time of purchase are not eligible for return unless they arrive defective, damaged, or incorrect.
A couple of deliberate choices here: I'm not saying that all made-to-order products are non-returnable. Your storefront is advertising 14-DAY RETURNS, so the policy needs to actually honor that promise for eligible items. I'm also not charging an invented restocking fee.